At Cesar’s Palace in Las Vegas, Nevada, executives from more than 650 businesses from around the world were in attendance for the 11th annual Stevie Awards. Among them was Securus Technologies, which won a Golden Stevie Award for their Customer Service Training Department, and another award in the category for Sales and Customer Service.
Considered one of the top honors in the world of business, the Stevie Awards were judicious in their selection of more than two thousand potential winners for different categories of success, a 10% increase in potential winners from 2016. Dozens of judges were selected to pick the best, which just so happened to include one of the most prolific tech solutions companies in all of North America, one with a business model directly connected to the greater public good.
Danny de Hoyos, Senior Vice President of Operations for Securus Technologies, was in attendance and the Stevie Awards. He remarked on how honored he was on behalf of Securus for being recognized for their commitment to their clients, which is made up mostly of law enforcement and correctional facilities and public safety organizations. Working with a clientele that regularly encounters stress as a natural condition of their positions and the responsibility they have for the public means Securus has to be a company that operates with empathy in mind, de Hoyos noted. Not just in how representatives of the company engage with clients but in how design products and services are designed and distributed have been instrumental in being recognized for customer service, he added.
This seems to echo the thoughts of Micheal Gallagher, Founder and President of the Stevie Awards. From the stage of this year’s ceremony, Gallagher remarked how the Sales and Customer Service award is arguably one of the most coveted recognition they extend each year. And it is becoming increasingly competitive as more business accept that in pursuit of a healthy enterprise companies must make the treatment of clients a paramount concern.