Category Archives: Video Visitation App

Securus Earns Gold at 11th Annual Stevie Awards

At Cesar’s Palace in Las Vegas, Nevada, executives from more than 650 businesses from around the world were in attendance for the 11th annual Stevie Awards. Among them was Securus Technologies, which won a Golden Stevie Award for their Customer Service Training Department, and another award in the category for Sales and Customer Service.


Considered one of the top honors in the world of business, the Stevie Awards were judicious in their selection of more than two thousand potential winners for different categories of success, a 10% increase in potential winners from 2016. Dozens of judges were selected to pick the best, which just so happened to include one of the most prolific tech solutions companies in all of North America, one with a business model directly connected to the greater public good.


Danny de Hoyos, Senior Vice President of Operations for Securus Technologies, was in attendance and the Stevie Awards. He remarked on how honored he was on behalf of Securus for being recognized for their commitment to their clients, which is made up mostly of law enforcement and correctional facilities and public safety organizations. Working with a clientele that regularly encounters stress as a natural condition of their positions and the responsibility they have for the public means Securus has to be a company that operates with empathy in mind, de Hoyos noted. Not just in how representatives of the company engage with clients but in how design products and services are designed and distributed have been instrumental in being recognized for customer service, he added.


This seems to echo the thoughts of Micheal Gallagher, Founder and President of the Stevie Awards. From the stage of this year’s ceremony, Gallagher remarked how the Sales and Customer Service award is arguably one of the most coveted recognition they extend each year. And it is becoming increasingly competitive as more business accept that in pursuit of a healthy enterprise companies must make the treatment of clients a paramount concern.


Securus Technologies – Crime Prevention

Our Institution, Securus Technologies is the market-leading Civil and criminal justice solutions provider when it comes to public safety as well as investigations, correction, and monitoring.

On average, once every week, our team develops a new service which helps the process of corrections and law enforcement in solving and preventing crimes easier.

It is our obligation and duty to do what we do and protect and serve and that it is integral for our institution to create safety products.

We are accessible all the time to offer assistance to those who need it. We respond to tips from the public, and we can track malicious people through phone call information, for instance, thereby helping arrest them and preventing crimes before they happen and keep the environment safe.

We offer correctional facilities with technology solutions that encourage vendor commitment to not only revolutionizing the incarceration environment but also helping us improve public safety in their jurisdiction.

Our vision goes beyond the emerging issues, further enabling investigations for the improvement of the jail security posture of all our clients. These tools have the unique ability to suit any aggressive or investigative mindset.

Through our reporting data, other firms enhance their proactive measures for monitoring and preventing incidences of contraband in their facilities.

Through our technology, incarceration facilities all over the United States now can tap into the conversation within the premises, which has had its successes in detecting evidence from visitors and thus helping in the investigation process.

Our headquarters are in Dallas, TX. At Securus, we serve more than 3450agencies for either corrections or law enforcement and with them over 1.2million inmates in North America and has been accredited.

Our primary commitment is to serve these people and connect by offering incident management, emergency response, investigation, public information, communication, biometric analysis, inmate self-service, information management and even products and services for monitoring, in a bid to make the world a safer place.

Securus Technologies – Helping Law Enforcement Officers to Work With Ease

Securus Technologies, established in 1986 is one of the most renowned companies in the inmate communications and prison technology sector. The company has made its name in the sector by offering high quality products and services and constantly offering new services that helps the law enforcement agencies as well as the inmates. The inmate communications products and services offered by Securus Technologies are highly useful as well as economical. It helps the prisoners to use these technologies without having to worrying about their budget. The best thing is that these products and services are highly advanced and backed by exemplary customer support unlike many other products and services offered by different companies.


The customers can rely on the products and services offered by Securus Technologies and know for a fact that they are getting complete value for money. Any and all customers’ queries and grievances are taken very seriously at Securus Technologies, and its in-house customer care department ensures that each and every query is resolved at the earliest. It is because of such high standards maintained in the customer service that it received the Gold Stevie award for the best customer service. At present, the products and services of the company are used by over a million inmates across the country and in Canada. However, in the next few years, the company plans to spread its operations in different parts of the country as well.


Securus Technologies likes to have an open ended communication with its customers and investors, and it is why, it recently released a press release on the internet. In the press release, the company showcased the excerpts of the letters it received from the law enforcement officers. The law enforcement officers have mentioned that they are greatly helped by the company’s services, and it creates a safe environment for them to work in.

How Securus Technologies is Bringing Families Together this Festive Season

Christmas is a great time for family and friends to come together and make merry. The celebrations last for days before the New Year dawns and then people go back to their regular routines. What about the people locked up in prisons all over the nation? How do they get to partake and join in the festivities with the rest of their loved ones back home?


Connecting What Matters


Thanks to the innovation made possible by Securus Technologies, people get a chance to keep in touch with each other using their smartphones and computers. They just sign up, download the app and after topping up their accounts, they are as good as done. Pay for the minutes you use via the automatic top-up option enabled.


Youtube Video


Six months ago, the firm published a video on Youtube. The 80-second long video is titled, ‘Securus Family Communication during Xmas.” The video showcases a family being brought together by the video visitation innovation by Securus.


In the video, the viewer sees a split-screen with a mom and a child on one end and an incarcerated dad on the other end. The kid is unwrapping the Christmas presents as the mom watches along. The father is moved beyond words, obviously elated to be with his family, albeit virtually.


Top Features


Using their official website is a pleasant experience. Users have the Live Chat feature whereby they can press to contact the customer care team anytime. The staff at Securus is renowned for their quick response times. There’s also the FAQ section to answer all your queries and questions. Customers can opt for Video Visitation or audio calls. Alternatively, they can utilize the jail voicemail feature to communicate with the other parties.




The establishment now serves well over 2,600 Correctional Facilities in the US and Canada. It plans to expand its portfolio from the 45 states it currently operates in and move to neighboring Mexico. To-date, the initiative reaches more than a million inmates.


About Securus Technologies


The company got founded in 1986. Its services include detainee communications, tracking inmates released on parole. The headquarters are in Dallas, Texas. Since 2013, the company has sunk a total of more than $600 million in acquiring technologies, patents, and acquisitions.


In 2004, Securus merged with T-Netix and Evercom. Three years later, the firm won the prestigious title of the “International brand leader in Offender Management Systems-Syscon Justice Systems. The CEO is Richard A. Smith.

Securus Technologies Is Covering All Corners

With the release of Investigator Pro 4.0, crime is sure to be cut down by a great deal. That is what the great minds of Securus Technologies have in mind when they released this product, and that is what they plan on doing. They are in the corner of investigators and they don’t like crime any more than you or I. They know, however, that in order to stop it, defeat it, and conquer it, one must be think like a criminal and get ahead of them in order to stop them. One way they are doing that is with the product I mentioned above, which allows investigators to get a sampling of someone’s voice and find out what they are up to based on their voice and figure out what they might have up their sleeve.

A lot of things in life can be prevented if someone is prepared. As detailed in this article INVESTIGATOR PRO,  this is exciting software that is brand-new and really changing the game and changing the way things are being done. That is the great thing about today’s technology. It can be used for good and it can be used to help in situations where criminals are getting the upper hand.

Once they get a hold of that voice sample from an inmate, they can search for all other phone calls with that voice and also be privy to the other side of the phone call. This way, anything they might be looking to do upon leaving prison can be foiled before it even gets a chance to get off the ground. Even though they are in prison, it does not mean they have stopped becoming a criminal. When they leave prison, they are going to be looking for money and they are going to look for criminal ways to get it.